These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. “You”/“your” means the Customer; “we”/“us”/“our” means the Remover (Gold’s Removals). These terms can be varied by prior written agreement. Attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out liability for loss/damage to goods and property. :contentReference[oaicite:1]{index=1}

1. Unless otherwise stated, our quotation excludes customs duties, inspections and other government fees/taxes. It includes us accepting liability for your goods subject to Clauses 2.2, 3.2, 5.2, 5.3 and 4, 9, 10, 11, 12. :contentReference[oaicite:2]{index=2}
2. We may change the price or add charges if unaccounted circumstances apply, including:
   1. No written acceptance within 28 days, or work not carried out/completed within 3 months.
   2. Cost changes due to currency, taxation or freight beyond our control.
   3. Work on Saturday/Sunday/Public Holiday or outside 08:00–18:00 at your request.
   4. Collection/delivery above ground or first upper floor unless pre-agreed.
   5. Customer collection from our warehouse (handling charge may apply).
   6. Additional services or extra goods moved/stored.
   7. Inadequate stairs/lifts/doorways; unsuitable approach/road/drive to load/unload within 20m of doorway.
   8. Parking/tolls/ferry or other fees we must pay to carry out services.
   9. Delays/events outside our reasonable control increasing time/resources.
   10. Agreed increase of our liability limit per 9.1.1.
3. In such circumstances, adjusted charges apply and are payable.

1. Unless agreed in writing, we will not:
   1. Dismantle/assemble unit or system (flat-pack) furniture, fitments or fittings.
   2. Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
   3. Take up or lay fitted floor coverings.
   4. Move items from a loft unless properly lit/floored with safe access.
   5. Move/store items excluded under Clause 5.
   6. Move items over-sized/over-weight relative to equipment/manpower hired; we accept no liability if moved at your request under such circumstances.
2. Our staff are not authorised/qualified to carry out such work. Employ a qualified person for these services. :contentReference[oaicite:3]{index=3}

1. Your sole responsibility to:
   1. Declare in writing the value of goods removed/stored; if actual value exceeds declared value, our liability under 9.1 is reduced proportionally.
   2. Provide a valued inventory of all valuable/fragile items and a total estimate prior to the move (needed for insurance). Without it, claims may not succeed.
   3. Obtain at your expense all documents/permits/permissions/licences/customs documents (we can assist with parking suspensions on request).
   4. Be present or represented during collection and delivery.
   5. Ensure authorised signatures on inventories/receipts/waybills/job sheets or other relevant documents.
   6. Ensure nothing to be removed is left behind and nothing is taken in error.
   7. Arrange proper protection for goods left in unoccupied/unattended premises or where others (tenants/workmen) are present.
   8. Prepare and stabilise appliances/electronic equipment adequately.
   9. Empty, defrost and clean refrigerators/freezers (we are not responsible for contents).
   10. Provide a contact address during transit/storage.
2. Other than our negligence/breach, we are not liable for loss/damage/costs due to failure to discharge these responsibilities. :contentReference[oaicite:4]{index=4}

1. Deliver/produce your goods undamaged (same condition as when packed/made ready).
2. If we packed, deliver/produce them undamaged (same condition as immediately prior to packing).
3. If we fail (subject to 9, 11, 12), we are liable to compensate.
4. No liability where 2.2, 3.2, 5.2, 5.3 apply unless due to our negligence/breach.
5. If you do not declare value or require standard liability per 9.1, we are not liable for failure under 4.1/4.2 unless due to negligence/breach.
6. Amount of liability per 9 and 11. :contentReference[oaicite:5]{index=5}

1. Unless previously agreed in writing by a director/authorised representative, we will not move/store:
   1. Prohibited/stolen goods, drugs, pornographic material, potentially dangerous/damaging/explosive items (including gas bottles, aerosols, paints, firearms, ammunition).
   2. Jewellery, watches, trinkets, precious stones/metals, money, deeds, securities, stamps, coins, precious antiques/collections.
   3. Plants or goods likely to encourage vermin/pests or cause infestation/contamination.
   4. Perishable items/controlled-environment goods.
   5. Animals, birds or fish.
   6. Goods requiring special licence/government permission for export/import.
2. If we agree to remove such goods, we accept no liability unless negligent/in breach.
3. If submitted without our knowledge, we accept no liability; we will make them available for collection and may apply to dispose of them; related charges/expenses/damages/legal costs/penalties are payable by you. :contentReference[oaicite:6]{index=6}

1. You guarantee that:
   1. Goods are your property; or
   2. Owners have authorised you to make this contract and are aware of these conditions.
   3. You will pay us for claims/costs if 6.1.1 or 6.1.2 is not true. :contentReference[oaicite:7]{index=7}

“Working days” = Monday–Friday (excludes weekends/Public Holidays).

1. > 10 working days before start: No charge.
2. 5–10 working days inclusive before start: up to 30% of the removal charge.
3. < 5 working days before start: up to 60% of the removal charge. :contentReference[oaicite:8]{index=8}

1. Unless otherwise agreed in writing:
   1. Payment by cleared funds is required in advance of the removal/storage period.
   2. You may not withhold any part of the agreed price; claims processed only after full payment clears.
   3. Overdue sums accrue daily interest at 4% per annum above Bank of England base rate. :contentReference[oaicite:9]{index=9}

1. Valuations and claim limitations
   1. If you provide a value declaration (subject to 3.1.1), our maximum liability for loss/damage in breach of Clause 4 is per 9.1.2, 9.1.3, 9.2 and 11, capped at £50,000 (higher limits by written agreement/charge).
   2. Liability = lower of repair or replacement cost (considering age/condition), subject to £50,000 cap. We may choose repair or replacement; no liability for depreciation if repairable. Any single item capped at £100 unless that item’s value is declared in advance on the valued inventory list.
   3. Where part of a pair/set is lost/damaged, liability is the cost of that item in isolation (not the pair/set). :contentReference[oaicite:10]{index=10}
2. Customer is liable for the first £250 of any claim (excess) unless agreed otherwise in writing.
3. For goods to/from outside the UK:
   1. Standard Liability only with a detailed valuation; other 9.1 provisions apply.
   2. No liability for goods confiscated/seized/removed/damaged by Customs or Government Agencies unless negligent/in breach.
   3. No liability for loss/damage in certain overseas countries (list provided) unless negligent/in breach; we will advise if applicable.

   We accept liability for loss/damage from our negligence/breach while in our possession, or caused by our failure to pack to a reasonable standard when contracted to pack. Clause 9.1 or 9.2 then applies. :contentReference[oaicite:11]{index=11}

4. Definition of “Item”:
   1. Entire contents of a box/parcel/package/carton/container; and
   2. Any other object, furniture or thing we move/handle/store. :contentReference[oaicite:12]{index=12}

1. Given third-party contractors are often present at collection/delivery, our liability is limited as follows:
   1. If we cause damage to premises/property (other than the goods) due to negligence/breach, liability is limited to making good the damaged area only.
   2. No liability if damage results from moving goods under your express instruction against our advice.
   3. Damage must be noted on the worksheet/delivery receipt as soon as practicable or within a reasonable time. :contentReference[oaicite:13]{index=13}

1. No liability for loss/damage due to fire/explosion unless negligent/in breach.
2. Other than negligence/breach, no liability for loss/damage/failure to produce:
   1. Bonds, securities, stamps, manuscripts, documents, electronically held data records, mobile telephones.
   2. Plants/goods likely to encourage vermin/pests or cause infestation/contamination.
   3. Perishable/controlled-environment goods.
   4. Furs > £100, jewellery, watches, precious stones/metals, money, coins, deeds, precious antiques/collections.
   5. Animals, birds, fish.
3. Other than negligence/breach, no liability where caused by:
   1. War, invasion, foreign enemies, hostilities (declared or not), civil war, terrorism, rebellion/military coup, Act of God, industrial action or events outside our reasonable control.
   2. Ionising radiations or radioactive contamination.
   3. Chemical/biological/biochemical/electromagnetic weapons and cyber attack.
   4. Indirect or consequential loss of any kind.
   5. Normal wear/tear, natural/gradual deterioration, leakage/evaporation, perishables/unstable goods (incl. goods left within furniture/appliances).
   6. Vermin, moths, insects, damp, mould, mildew, rust.
   7. Cleaning/repairing/restoring unless arranged by us.
   8. Atmospheric or climatic conditions.
   9. Goods in wardrobes/drawers/appliances or in any container not packed/unpacked by us.
   10. Owner-packed goods: insurance excludes breakage/denting/chipping/scratching unless due to fire or conveyance being stranded/sunk/burnt/in collision/overturned (limit £100 or actual value if less).
   11. Electrical/mechanical derangement without evidence of related external damage.
   12. Motor vehicles: scratching/denting/marring unless pre-collection condition report; or while driven under own power except loading/unloading; accessories/removables unless lost with the vehicle.
   13. Pre-existing defects or inherently defective goods; inherently weak construction/low-quality materials (no responsibility for re-assembly quality or damage during dismantling/re-assembly). :contentReference[oaicite:14]{index=14}
4. Restricted access: no liability for damages to items/property from moves involving restricted access.
5. No employee is separately liable under this Agreement.
6. Our liability ceases upon handing over from our warehouse or completion of delivery. :contentReference[oaicite:15]{index=15}

1. For deliveries by us, notify visible loss/damage/failure to produce at the time of delivery.
2. If you/your agent collect, notify loss/damage at handover.
3. No liability unless a claim is notified in writing as soon as discovered (or with reasonable diligence ought to have been discovered) and within seven (7) days of delivery.
4. Time limit may be extended upon written request received within seven (7) days; consent not unreasonably withheld. :contentReference[oaicite:16]{index=16}

1. Other than negligence/breach, we are not liable for delays in transit.
2. If negligent delay occurs, liability up to £100 for reasonable costs/expenses.
3. If we cannot deliver through no fault of ours, we will store goods; the Agreement is then fulfilled and additional services (incl. storage/delivery) are at your expense. :contentReference[oaicite:17]{index=17}

We may withhold and/or dispose of some/all goods until all charges and payments due under this/any Agreement are paid (incl. charges paid on your behalf). While we hold goods, storage/other costs apply; these terms continue to apply. :contentReference[oaicite:18]{index=18}

If a dispute cannot be resolved, subject to agreement of both parties, either may refer it to an arbitrator appointed by the Chartered Institute of Arbitrators. Costs at the arbitrator’s discretion. This does not prejudice your right to commence court proceedings. :contentReference[oaicite:19]{index=19}

1. We reserve the right to sub-contract some or all of the work.
2. If we sub-contract, these conditions still apply. :contentReference[oaicite:20]{index=20}

1. We have the right to choose the method and route.
2. Unless specifically agreed otherwise in writing in our Quotation, other capacity on our vehicles/containers may be used for other customers’ consignments. :contentReference[oaicite:21]{index=21}

We use reasonable endeavours to provide up-to-date information to assist with import/export. Laws/regulations can change and be interpreted differently; you must seek appropriate advice to verify accuracy. :contentReference[oaicite:22]{index=22}

This contract is subject to the law of the country in which the issuing office is situated (United Kingdom). :contentReference[oaicite:23]{index=23}

1. If goods are stored, you must provide a correspondence address and notify changes. Notices are deemed received seven days after sending to your last recorded address.
2. If you do not provide an address or respond, we may publish notices in a local newspaper; deemed received seven days after publication. Costs to establish your whereabouts are chargeable to you. :contentReference[oaicite:24]{index=24}

Where we produce a list (inventory) or receipt and send it to you, it is accepted as accurate unless you write to us within 10 days (or a reasonable agreed period) noting errors/omissions. :contentReference[oaicite:25]{index=25}

We review storage charges periodically and will give 3 months’ notice in writing of any increases. :contentReference[oaicite:26]{index=26}

If payment of charges is in arrears, on giving three months’ notice we may require removal of your goods and payment of all money due. If unpaid, we may sell/dispose of some/all goods; sale/disposal costs are charged to you. Net proceeds are credited to your account, surplus (if any) paid without interest. Any shortfall may be recovered from you. :contentReference[oaicite:27]{index=27}

If payments are up to date, we will not end this contract except by giving three months’ notice in writing. To terminate storage, you must give at least 10 working days’ notice. Charges for storage are payable to the date when the notice should have taken effect. :contentReference[oaicite:28]{index=28}

1. Unless agreed otherwise, the customer pays any pay-and-display, parking tickets or toll/congestion charges.
2. Agreed charges apply if the job extends beyond agreed timings/date(s).
3. Removal crew are allowed 15-minute breaks after every 2 hours.
4. Removal vehicles cannot transport customers.
5. The client (or representative) must be present at all addresses throughout the move; we are not liable if you leave the property or delegate responsibilities to our staff (e.g., locking doors).
6. Provide a contact mobile number if the client/representative is not present.
7. We may refuse/cease/stop the job for valid reasons (dispute, weather, etc.).
8. All charges are required to be paid in full before unloading/completion unless otherwise agreed in writing; non-payment may lead to recovery actions; holding payment invalidates insurance cover.
9. Payment for the move/any insurance purchased cannot be held due to an insurance or other claim.
10. Our staff are not responsible for designing/organising item layout in a property.
11. No damage or loss can be claimed if part/self-loading.
12. Minimum disposal/dumping cost: £99.00 per half tonne.
13. Emergency overnight storage: minimum £150.00.
14. Job arrival times are estimates; delays may occur beyond our control.
15. Terms & Conditions may change without notice. :contentReference[oaicite:29]{index=29}